Email this article Teamwork and Competency : Drivers of Lecturers’ Work-Quality in Banten, Indonesia
Abstract
This study aims to analyze the effect of team work, communication competence and competency on the lecturers’ work quality. The research approach was quantitative and the analysis method used was path analysis. The research instrument consisted of a structured survey questionnaire developed based on the operational definitions of the key variables, to measure the specified constructs. The research was conducted at Universitas La Tansa Mashiro (UNILAM), Banten using survey with the samples of 93 lecturers being selected randomly. The research findings showed that: (1) team work has positively and significantly affected the work quality; (2) competency has positively and significantly affected the work quality; (3) team work has positively and significantly affected the competency; (4) communication competence has positively and significantly affected the competency. Based on these findings, it can be concluded that enhancing the work quality of lecturer can be done through strengthening team work and competency. It was also obtained that work quality was not significantly influenced by communication competence, which implied that the direct effect of communication competence on the work quality was not supported by empirical data in this research.
Keywords
Full Text:
PDFReferences
Alsabbah, M. Y., & Izwar Ibrahim, H. (2013). Employee Competence (Soft and Hard) Outcome of Recruitment and Selection Process. American Journal of Economics, 2013(5C), 67–73. https://doi.org/10.5923/c.economics.201301.12
Colquitt, J. A., Lepine, J. A., & Wesson, M. J. (2019). Organizational Behavior: Improving Work quality and Commitment in the Workplace (6th ed.). McGraw-Hill Education. https://doi.org/10.1002/pdh.22
Dubbelt, L., Demerouti, E., & Rispens, S. (2019). The value of job crafting for work engagement, task work quality, and career satisfaction: longitudinal and quasi-experimental evidence. European Journal of Work and Organizational Psychology, 28(3), 300–314. https://doi.org/10.1080/1359432X.2019.1576632
Hanaysha, J. (2016). Examining the Effects of Employee Empowerment, Teamwork, and Employee Training on Organizational Commitment. Procedia - Social and Behavioral Sciences, 229, 298–306. https://doi.org/10.1016/j.sbspro.2016.07.140
Hayter, C. S., & Cahoy, D. R. (2018). Toward a strategic view of higher education social responsibilities: A dynamic capabilities approach. Strategic Organization, 16(1). https://doi.org/10.1177/1476127016680564
He, C., Jia, G., McCabe, B., Chen, Y., & Sun, J. (2019). Impact of psychological capital on construction worker safety behavior: Communication competence as a mediator. Journal of Safety Research, 71(November), 231–241. https://doi.org/10.1016/j.jsr.2019.09.007
Ismanto, G., Arenawati, Yulianti, R., Listyaningsih, Witantra, A. P., & Nesia, A. (2021). Laporan Akhir Indeks Kepuasan Masyarakat Terhadap Pelayanan Publik Di Kabupaten Lebak Tahun 2021. In Pemerintah Kabupaten Lebak Badan Perencanaan, Penelitian dan Pengembangan Daerah (Issue Desember).
Manzoor, S. R., Ullah, H., Hussain, M., & Ahmad, Z. M. (2011). Effect of Teamwork on Employee Work quality. International Journal of Learning and Development, 1(1), 110. https://doi.org/10.5296/ijld.v1i1.1110
Marín, L. S., & Roelofs, C. (2017). Promoting Construction Supervisors’ Safety-Efficacy to Improve Safety Climate: Training Intervention Trial. Journal of Construction Engineering and Management, 143(8), 1–9. https://doi.org/10.1061/(asce)co.1943-7862.0001330
Nadolny, A., & Ryan, S. (2015). McUniversities revisited: a comparison of university and McDonald’s casual employee experiences in Australia. Studies in Higher Education, 40(1). https://doi.org/10.1080/03075079.2013.818642
Noor, J. (2017). Metodologi Penelitian. Jakarta: Kencana
Potnuru, R. K. G., & Sahoo, C. K. (2016). HRD interventions, employee competencies and organizational effectiveness: an empirical study. European Journal of Training and Development, 40(5), 345–365. https://doi.org/10.1108/EJTD-02-2016-0008
Potnuru, R. K. G., Sahoo, C. K., & Sharma, R. (2019). Team building, employee empowerment and employee competencies: Moderating role of organizational learning culture. European Journal of Training and Development, 43(1–2), 39–60. https://doi.org/10.1108/EJTD-08-2018-0086
Redmond, E. (2013). Competency Models at Work: The Value of Perceived Relevance and Fair Rewards for Employee Outcomes. Human Resource Management, 52(5), 771–792. https://doi.org/10.1002/hrm.21560
Robbins, S. P., & Judge, T. A. (2022). Essentials of organizational behavior (15th eds.). Pearson Education Limited.
Rose, K. (2016). Examining Organizational Citizenship Behavior in the Context of Human Resource Development: An Integrative Review of the Literature. Human Resource Development Review, 15(3), 295–316. https://doi.org/10.1177/1534484316655668
Rosyid, A., Tumini, T., & Widayanto, M. T. (2023). Pengaruh Kerjasama tim, Komunikasi Dan Kompetensi Terhadap Kinerja Karyawan PERUMDA Air Minum Bayuangga Kota Probolinggo. JUMAD : Journal Management, Accounting, & Digital Business, 1(6). https://doi.org/10.51747/jumad.v1i6.1507
Salas, E., Shuffler, M. L., Thayer, A. L., Bedwell, W. L., & Lazzara, E. H. (2015). Understanding and Improving Teamwork in Organizations: A Scientifically Based Practical Guide. Human Resource Management, 54(4), 599–622. https://doi.org/doi:10.1002/hrm.21628
Star, S., Russ-Eft, D., Braverman, M. T., & Levine, R. (2016). Work quality Measurement and Work quality Indicators: A Literature Review and a Proposed Model for Practical Adoption. Human Resource Development Review, 15(2), 151–181. https://doi.org/10.1177/1534484316636220
Suarta, I.Made., Ni Ketut Suarni & I Gusti Ayu Purnamawati.(2021). Kompetensi Komunikasi Dosen dalam Pembelajaran Daring dan Hubungannya dengan Kepuasan Mahasiswa. Jurnal Kependidikan. 7 (2).
Steele, G. A., & Plenty, D. (2015). Supervisor-subordinate communication competence and job and communication satisfaction. International Journal of Business Communication, 52(3), 294–318. https://doi.org/10.1177/2329488414525450
Trenholm, S., & Jensen, A. (2013). Interpersonal Communication (7th ed.). Oxford University Press.
Yu, S., & Ko, Y. K. (2017). Communication competency as a mediator in the self-leadership to job work quality relationship. Collegian, 24(5), 421–425. https://doi.org/10.1016/j.colegn.2016.09.002
Zlate, Ş., & Enache, C. (2015). The Interdependence Between Human Capital and Organizational Work quality in Higher Education. Procedia - Social and Behavioral Sciences, 180. https://doi.org/10.1016/j.sbspro.2015.02.096
DOI: https://doi.org/10.33394/jk.v11i2.15215
Refbacks
- There are currently no refbacks.
Copyright (c) 2025 Reni Apriani
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Jurnal Kependidikan : Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran, dan Pembelajaran
E-ISSN: 2442-7667
Published by LPPM Universitas Pendidikan Mandalika
Email: [email protected]
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.