Strategi Manajemen Sumber Daya Manusia Dalam Meningkatkan Efektivitas Pelayanan Publik di Dinas Sosial Kabupaten Lombok Tengah
DOI:
https://doi.org/10.33394/vis.v13i1.22959Abstract
Penelitian ini bertujuan untuk menganalisis strategi manajemen sumber daya manusia dalam meningkatkan efektivitas pelayanan publik di Dinas Sosial Kabupaten Lombok Tengah. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Analisis penelitian menggunakan pendekatan Ability, Motivation, dan Opportunity (AMO) untuk mengetahui kemampuan pegawai, motivasi kerja, serta kesempatan yang diberikan organisasi dalam mendukung peningkatan pelayanan publik. Hasil penelitian menunjukkan bahwa strategi manajemen SDM di Dinas Sosial Kabupaten Lombok Tengah telah dilakukan melalui perencanaan SDM, pelatihan dan pengembangan pegawai, evaluasi kinerja, serta pemberian motivasi kerja. Faktor pendukung meliputi adanya kerja sama antarpegawai dan dukungan pimpinan, sedangkan faktor penghambat berupa keterbatasan sarana prasarana, jumlah pegawai yang belum memadai, serta rendahnya pemanfaatan teknologi dalam pelayanan.
Kata Kunci: Strategi Manajemen SDM, Efektivitas Pelayanan Publik
Abstract: This study aims to analyze human resource management strategies in improving the effectiveness of public services at the Social Service Office of Central Lombok Regency. This research uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The analysis employs the Ability, Motivation, and Opportunity (AMO) approach to identify employee capabilities, work motivation, and opportunities provided by the organization in supporting the improvement of public services. The results of the study indicate that human resource management strategies at the Social Service Office of Central Lombok Regency have been implemented through human resource planning, employee training and development, performance evaluation, and the provision of work motivation. Supporting factors include cooperation among employees and leadership support, while inhibiting factors consist of limited facilities and infrastructure, an insufficient number of employees, and low utilization of technology in service delivery.
Keywords: Human Resource Management Strategy, Public Services, Effectiveness
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