Persepsi Pegawai Terhadap Inovasi Pelayanan Berbasis Digital di Kantor Kekayaan Negara dan Lelang Kota Mataram

Authors

  • Nabila Mihratunnisa Program Studi Manajemen, Universitas Pendidikan Mandalika, Mataram, Indonesia., Indonesia
  • Diah Lukitasari Program Studi Manajemen, Universitas Pendidikan Mandalika, Mataram, Indonesia., Indonesia
  • Supratman Program Studi Manajemen, Universitas Pendidikan Mandalika, Mataram, Indonesia., Indonesia

DOI:

https://doi.org/10.33394/vis.v14i2.22945

Abstract

Penelitian ini bertujuan untuk mengetahui persepsi pegawai terhadap penerapan inovasi pelayanan publik berbasis digital di Kantor Kekayaan Negara dan Lelang (KPKNL) Mataram, Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Informan penelitian terdiri atas Kepala KPKNL Mataram, pegawai Seksi Pengelolaan Kekayaan Negara, Subbagian Umum, Seksi Lelang, dan Teknologi Informasi yang dipilih menggunakan teknik purposive sampling. Analisis data menggunakan model Miles dan Huberman, sedangkan keabsahan data diuji melalui triangulasi sumber dan teknik. Hasil penelitian menunjukkan bahwa pegawai memiliki persepsi positif terhadap penerapan inovasi pelayanan publik berbasis digital, termasuk penggunaan aplikasi Perjadin, yang mampu meningkatkan efektivitas, efisiensi, transparansi, dan kualitas pelayanan.

Kata Kunci: Persepsi Pegawai, Inovasi Pelayanan Publik, Berbasis Digital

Abstract: This study aims to examine employees' perceptions of the implementation of digital-based public service innovation at the State Assets and Auction Service Office (KPKNL) Mataram, This study employed a qualitative research method with a descriptive approach. Data were collected through interviews, observations, and documentation. The informants consisted of the Head of KPKNL Mataram and employees from the State Asset Management Division, General Affairs Subdivision, Auction Division, and Information Technology Division, selected using purposive sampling. Data were analyzed using the Miles and Huberman model, while data validity was ensured through source and technique triangulation. The findings indicate that employees have positive perceptions of digital-based public service innovation, including the use of the Perjadin application, which improves service effectiveness, efficiency, transparency, and quality.

Keywords: Employee Perception, Public service Innovation, Digital Services

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Published

2026-10-30

How to Cite

Nabila Mihratunnisa, Diah Lukitasari, & Supratman. (2026). Persepsi Pegawai Terhadap Inovasi Pelayanan Berbasis Digital di Kantor Kekayaan Negara dan Lelang Kota Mataram. Jurnal Visionary : Penelitian Dan Pengembangan Dibidang Administrasi Pendidikan, 14(2), 423–427. https://doi.org/10.33394/vis.v14i2.22945

Issue

Vol. 14 No. 2 (2026): October

Section

Articles

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