Seli S, Yulfi Y, Episiasi E. Alignment and Inconsistency between Textual Sentiment and Star Ratings in Online Product Reviews: A Reflexive Thematic Analysis. JOLLT [Internet]. 2026 Jul. 17 [cited 2026 Sep. 8];14(3):994-1005. Available from: https://e-journal.undikma.ac.id/index.php/jollt/article/view/19999