SELI, Sastika; YULFI, Yulfi; EPISIASI, Episiasi. Alignment and Inconsistency between Textual Sentiment and Star Ratings in Online Product Reviews: A Reflexive Thematic Analysis. JOLLT Journal of Languages and Language Teaching, [S. l.], v. 14, n. 3, p. 994–1005, 2026. DOI: 10.33394/jollt.v14i3.19999. Disponível em: https://e-journal.undikma.ac.id/index.php/jollt/article/view/19999. Acesso em: 9 sep. 2026.